Customer Service and Support

At Matricia, we invest heavily in our customer support services.

We share the belief that nothing is more important than making sure your system stays available to you at all times. Our customer service and support teams are available to help with any aspect of your solution.

You can contact us by e-mail, telephone, fax or on-line, secure in the knowledge that our carefully managed systems will track and progress your query to a satisfactory conclusion.

With a single point of contact for all support calls, we determine the nature of the problem and assign it to the resource with the most appropriate skills. We can support your hardware, infrastructure, database and applications, providing a seamless service and eliminating the potential for problems to fall between service providers.