iCare for Telecom
On a dynamic and competitive market like telecom, it is essential to acquire a 360° view of your customers, take advantage of your sales opportunities as soon as they arise, conceive the appropriate sales and marketing strategies, improve your communication with all stakeholders and also get fast and accurate reports and analyses on all critical aspects of the business.
iCare for Telecom is the state-of-the-art SFA software that makes use of Microsoft technology to address the needs of your industry.
Explore its main modules below.
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Customer Service › ‹
This module allows the management of Cases received via any means, the input and organization in the SFA system of the documentation on defined subjects (Knowledge base) and the definition of services and resources (Service management), which can be allocated on time slots and mixed in a calendar interface.
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Partner Portal › ‹
This innovative functionality allows the management of indirect sales channel and the collaboration on specific accounts and sales opportunities via a web Portal to be accessed by the operator’s partners, offering 360 Customer view and search capabilities that minimize channel conflicts.
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Social Networking › ‹
This module allows telecom operators to manage their communication on the Social Networking space from inside the iCare for Telecom system. It provides qualitative information regarding the attitude of public audience towards the telecom services and communication equipments provided.
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Sales › ‹
This functionality allows a flexible out-of –the-box definition of the sale cycle components: Company and Contact management in a unique database, Automated configurable business processes tailored for each sales channel, Direct sales and Telesales flow support, Lead/opportunity management, Activity management, accessible directly from MS Outlook interface and a Mobile device.
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Marketing › ‹
Your marketing staff has all the tools for Target segmentation, Campaigns and Products management, the analysis of competition information (Competitive Intelligence), Online event advertising on a website configurable from the system, Event management and the publication of Sales Literature.
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Administration › ‹
iCare for Telecom provides extensive administration and configuration functionalities that allow the flexibility required by a SFA system but structured enough to maintain simplicity in setup of Users and Sales territories, support of maintenance operations, integration of external data systems, design of Partner Portal and setup of the social network accounts.
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Selling points › ‹
Your benefits with the iCare for Telecom system consist in the 360˚ customer view in a single point of entry, increased usability as it can be operated directly from the familiar Microsoft Outlook or from your smart phone, increased responsiveness to customer issues and consistent sales and marketing messages sent in the market.
